Customer Support

If you have an issue to report, please read this page first.   The answer you want is most likely listed here.   If not, complete the Client Support Form at the bottom of this page.   You do not need to have a working e-mail application on your computer to submit the form.

If your web site is not responding, use your Internet Browser (Mozilla Firefox, Microsoft IE, Netscape, etc.) and try to visit other web sites.   For example, www.cnn.com.   If you cannot connect to any web sites, then you should contact your ISP (Internet Service Provider).   Your ISP is the company that provides your Dial-up, DSL, Cable-modem, or whatever method you use to connect to the Internet.

Clients who host their web sites with CTA benefit from several self-help services:

Webmail:   Our webmail interface enables you to retrieve your e-mail from any computer connected to the Internet.   Check out the new features: shared calendars, weather report, and server-side mail filters.   Your login name is the same as your e-mail address replacing the "@" symbol with a "dot."   For example, myname.mydomain.com.   Your password is the same one that you used when you set up your account in your e-mail package (Microsoft Outlook, Mozilla Thunderbird, etc.).   We do not recommend that you use Webmail exclusively.   It is intended for casual use when you are away from your home/office computer.

Webmail Link

E-mail Administration:   Our secure, easy-to-use e-mail administration application enables you to add/change/delete e-mail accounts, reset passwords, forward notes to another account, and more.   We highly recommend that you appoint one person in your company to manage e-mail accounts and one other person as a backup.   The username is the same as your domain name less the "www." and ".com" extensions.   For example, mydomain.   The password is the same one that you would use for FTP.

E-mail Admin Link

Web Site Usage Statistics:   Detailed usage reports can be viewed with a standard browser.   Data is updated nightly.   The main page of the report is only a summary.   Click on a month to see several pages of detailed information.   Please contact your CTA project manager to gain access.

Client Support Form (open a trouble ticket):

First Name		Last Name
Title		Company
Phone No.		Alternate   Phone No.
Web Site     www.		E-mail   Address
Urgent Issue?   (Major work stoppage with no reasonable workaround)		Yes     No
Describe your issue.   If your issue is urgent, please call us as soon as you have submitted this form.
"E-mail doesn't work" is not helpful for our support group.   Can you open your E-mail package?   Can you receive but not send?   When you try to send, do you get an error message.   Have you tried sending a test using CTA webmail?   Please be specific.   Thank you!
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